Customer Care
Our Warehouse hours have temporarily changed due to precautions related to Coronavirus, see Special Hours and Coronavirus Response for more information.
Contact Member Services
Warehouse Enquiries
Telephone: 01923 830477
- Our Member Service Call Centre opening times are:
- Monday - Friday: 8am - 6:30pm
- Saturday: 8am - 4:30pm
- Sunday: 9am - 3pm
- Excluding Public/Bank Holidays
- Warehouse Membership Enquiries
- Warehouse Membership Amendments
- Executive Membership Enquiries/Rewards
Please click on the links below:
Technical Support: 0800 066 5091
How to become a Vendor:
vendorcontacts@costco.co.uk
Address
- COSTCO HOME OFFICE
- Hartspring Lane
- Watford
- Hertfordshire
- WD25 8JS
Registered No. 2635489
VAT No. GB 650 1862 52
Online Shopping Enquiries
Freephone: 0800 0324 324
- Our Online Call Centre opening times are:
- Monday - Friday: 9am - 8pm
- Saturday: 9am - 3pm
- Sunday: 11am - 3pm
- Excluding Public/Bank Holidays
- Online Registration & Subscription
- Online Technical Support
- Online Purchase Returns
Please click on the links below:
- Registering online
- Placing your order
- Product tech support
- Returns policy
- Refund policy
- Terms & Conditions
- Privacy policy
Technical Support: 0800 066 5091
Address
- Dockham Way
- Crick
- Northamptonshire
- NN6 7TZ
- Return or Cancel your Costco.co.uk order through our website.
- Lower price for an item on your order? Use our Price Adjustment Form
- Update your current Costco.co.uk account info.
- Access/Update your Costco Membership
Contact Costco Concierge Services/Technical Help for free technical support on Televisions, Projectors, Computers, Major Appliances/White Goods*, Cameras, Camcorders, Tablets, Security Camera Systems, Printers, Mobile Phones and MP3 Players you purchase at Costco Wholesale UK Ltd or costco.co.uk. Our customer service agents can provide expert assistance on these products we sell and are dedicated to helping you with technical issues and questions. Call Freephone 0800 066 5091 to speak with a technician (12 noon to 12 midnight, 7 days a week – excluding bank holidays).
To access this service please have your name, address, item number or order confirmation, purchase date, model number and manufacturer’s name.
Costco is constantly striving to enhance the experience you have with us, so if you need assistance or you've got a complaint, we'd like to hear about it so that we can work to fix what went wrong.
Please call our Customer Care Centre on Freephone 0800 0324 324 (Our Online Call Centre opening times are: Monday - Friday: 9AM - 8PM, Saturday: 9AM - 3PM, Sunday: 11AM - 3PM, Excluding Public/Bank Holidays).
Or you can email us at: customercare@costco.co.uk
Or write to us at Customer Care, Costco Online UK Ltd., UK Home Office, Hartspring Lane, Watford, WD25 8JS, United Kingdom
Or fax us at: +44(0)1923 257186.
Please include your name, address, item number or order confirmation, purchase date, model number and manufacturer’s name (if known).
Escalating your complaint:
If after contacting us you feel that we still have not resolved your complaint satisfactorily, please email or write to our Head of Customer Care at: head_of_customer_care@costco.co.uk or by post at Head of Customer Care, Costco Online UK Ltd., UK Home Office, Hartspring Lane, Watford, WD25 8JS, United Kingdom.
If you wish to avail yourself of the European online dispute resolution process, you may find more information here: https://ec.europa.eu/consumers/odr/