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 Delivery
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Delivery is via a 2 person carrier and includes delivery to an outside area of choice, including Garden or Garage.
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Our delivery partners deliver between 7am and 8pm. The night before your delivery date, you can expect to receive a call, text or email notifying you of your 4 hour delivery window during which our delivery partners will arrive. On the day, you will receive a call or text an hour before delivery to confirm that your order is on the way to you, so you can be ready for their arrival.
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Please check you have enough clearance space and a clear path with access to get the box(es) from the delivery vehicle to the final destination.Doors/gates etc. cannot be removed by our delivery partners to gain access into your property. Delivery requires access to the final destination without damaging customer’s property or the product, or jeopardising the safety of the delivery personnel.
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All orders must be delivered within 3 weeks after contact from the delivery company. If the delivery company is unable to contact you after multiple attempts, your order may be returned to inventory and refunded to your original form of payment.
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Public and Regional holidays may affect delivery lead times. Delivery times may vary in the event of adverse weather conditions.
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Please note that we are only able to deliver to the UK mainland (excluding Post Office boxes and BFPO).
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Please note that the estimated delivery time to the following postcodes will be 10 business days from order confirmation:
AB, DD .DG .EH ,FK ,G, IV ,KA ,KW ,KY, ML, PA, PH, TD, BH , DT , SP , BN , CT , EX , ME , NP , PL , RH , SA , CF , TA , TN , TQ , TR, IP , CM , CO , LL , NR , SS , SY , CA , HR , LA , LD
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Please note an adult of 18 years or older will need to be present during the delivery.
 Returns
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We are committed to offering the best value to our members, with a satisfaction guarantee on both your membership and merchandise. If you have questions about your membership or products you've purchased at Costco, please contact our Customer Care team.
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If you wish to return an item, please view Costco's Return Policy.
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Costco Concierge Services | Technical Support
Free technical support exclusive to Costco members for select electronics and consumer goods.
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Items purchased online can be returned at any of our UK warehouses if you are a warehouse member.
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Many of our small items can be returned via “My account” on the website and printing a return label. This label must be attached to the box being returned.
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Please securely pack the items you intend to return in a box. If you are using the original packaging, be sure to remove the delivery label.
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If you need to return a larger item, please contact our Member Care team via the chat function on our website or call 0800 0324 324.
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Find out more about our Delivery, Cancellations and Assistance Policy
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